Support
Warranty & Returns
If a manufacturing defect shows up within 6 months, we replace the knife or refund you — and pay shipping both ways.
MUUS · Yakutsk
Warranty: 6 months
What counts as a defect
No two handmade knives are identical — that is not a defect. A defect is something that stops the knife from doing its job.
Defect — we replace or refund
- 1
Loose or cracked handle
play, a crack or a gap where the blade meets the handle - 2
Damaged blade
a crack or break during normal use
Not a defect — not covered
- 3
Rust from storage
the knife was left wet or put back in the sheath after water. How to care for it - 4
Misuse
the knife was used as a pry bar or a can opener - 5
Third-party regrinding and wear
someone else changed the blade geometry; the edge dulled with use - 6
Handmade character
handle grain, steel pattern, small differences in size
Warranty claim
How to make a claim
Message us
Your order number, photos of the knife and a few words about what happened — by chat or email to info@muusknife.com. We answer every claim within 10 days.
Send the knife
We send the address and instructions within 1 business day. If the defect is confirmed, we pay shipping both ways.
Replacement or refund
We replace the knife or refund the full amount charged, including shipping, in tenge to the card you paid with — your choice.
Returns: 14 days
Not the right knife?
You can return the knife within 14 days of delivery. We refund in Kazakhstani tenge (KZT), in the amount actually charged, to the card you paid with, within 5 business days of receiving and inspecting the knife; your bank may take a few more days to post it.
We accept it if
- the blade has not been used or sharpened
- the handle has not been altered
- the sheath is intact
- no more than 14 days since delivery
Not returnable
- an engraved knife — it is yours alone
- a knife made to order to your size or materials
- a knife that has been used, sharpened or altered
This only applies to returning a knife that is not right for you. If there is a defect, the warranty covers every knife — engraved, made to order or already used.
For a change of mind, the buyer pays return shipping — except for a defect or our mistake. Arrived damaged? Here is what to do.
Want a different model instead? Message us — we will arrange an exchange and settle the price difference.
The fine print
Legal details
Warranty and returns run on different clocks
The 14-day return window does not apply to warranty claims: you can report a manufacturing defect within 6 months of receiving the knife.
What the warranty covers
Manufacturing defects: blade integrity and handle attachment. It does not cover natural wear, corrosion from improper storage, damage from misuse, regrinding by a third party that changes the geometry, or the natural variations of handmade work. This warranty does not limit your statutory consumer rights.
Full terms
This page restates the terms in plain words. If it differs from the Terms of Sale, the Terms prevail.
Something wrong with your knife?
Message us and we will sort it out. If you are still choosing, the warranty already covers every knife in the catalogue.